bdgl Privacy Policy & Data Protection
This policy provides a complete and transparent explanation of how your personal information is collected, used, and kept secure.
Introduction & Purpose of This Policy
When you use the bdgl platform, you share certain personal information with us. The purpose of this privacy policy is to clearly explain how that information is collected, why it is used, who it may be disclosed to, and how long it is retained.
bdgl believes that digital security and data privacy are fundamental rights of every user. We therefore make every effort to keep your information secure through SSL encryption and industry-standard security measures.
This policy applies to all services, websites, and related applications of the bdgl platform. By using the site, you are considered to have agreed to the terms of this policy. If you object to any term, please stop using the site or contact us.
This policy may be updated at any time. When changes are made, the updated date will be published on the site and users will be notified as needed.
What Information We Collect
Various types of information are collected on the bdgl platform during account registration, use of services, and general browsing. A detailed explanation is provided below:
a. Personally Identifiable Information (Personal Information)
When you create an account on bdgl or use our services, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and nationality
- National ID card or passport number (for identity verification)
- Payment-related information — such as your bKash, Nagad, Rocket, or Upay account number
b. Automatically Collected Data
When you visit the site, certain information is collected automatically through technical means:
- IP address and device type
- Browser information (version, language, operating system)
- Time of site access, page visit history, and session data
- Information collected through cookies and similar tracking technologies
- Referral source (where you came from before visiting the site)
c. Transaction Data
Detailed records of financial transactions on your account — such as deposit amounts, withdrawal details, reward history, and betting history — are stored securely.
How Collected Information Is Used
bdgl uses your information only for specific, lawful, and transparent purposes. We never use your information for unnecessary or unauthorised purposes.
Account Management
Your information is used to create, verify, and secure your account, and to prevent unauthorised access.
Payment Processing
To process your deposits and withdrawals smoothly via bKash, Nagad, Rocket, and Upay.
Customer Support
Our support team may use your information to contact you and resolve your complaints, questions, or issues.
Fraud Prevention
Your information is analysed to ensure account security and to identify suspicious activity.
Service Improvement
User experience is analysed to continuously improve bdgl's services and platform.
Legal Compliance
Retaining certain information may be mandatory to meet applicable legal and regulatory requirements.
Cookies & Tracking Technologies
The bdgl website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on the site.
- Essential Cookies: These cookies are necessary for the core functionality of the site, such as maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences and provide a personalised experience.
- Analytics Cookies: Used to analyse site traffic and usage patterns, which helps improve the service.
You have the option to reject cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site.
Information Sharing with Third Parties
bdgl does not sell your personal information to third parties for commercial purposes. However, information may be shared with our trusted partners in specific circumstances to provide services.
When Information May Be Shared
- With payment processing providers (bKash, Nagad, Rocket, Upay) — only the information necessary to complete a transaction
- With providers who manage the site's technical infrastructure — only within the scope of service delivery
- To meet legal obligations — in compliance with court orders or proper instructions from authorities
- To assist with fraud investigations — with security agencies where applicable
- In the event of business restructuring or a merger — the other organisation will also follow the same privacy standards
Before sharing information with a third party, we ensure that the party follows the same standard of data protection and that your information will only be used for the defined purpose.
Data Security Measures
bdgl follows the highest industry standards to protect your personal information. Our security measures apply at both the technical and administrative levels.
- SSL Encryption: All data sent to and received from the site is encrypted using SSL (Secure Socket Layer) technology.
- Database Security: Stored data is kept in encrypted form and can only be accessed by authorised staff.
- Two-Factor Authentication: An additional layer of security is added to protect your account.
- Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in the platform.
- Least-Access Policy: Staff are only granted access to the information required for their specific role.
- Data Backup: Regular secure backups are maintained to prevent data loss.
It is worth noting that no method on the internet is 100% secure. Should a security breach occur, we will notify users as quickly as possible and take remedial action.
Data Retention Period
bdgl retains your information only for as long as is needed to fulfil the relevant purpose and to meet applicable legal obligations.
- Active account data: retained for as long as the account remains active.
- Financial transaction records: retained for the period required by legal obligations.
- After account closure: even after an account is closed, certain information may be retained for a period of time for security and legal reasons.
- Logs and analytics data: generally deleted automatically or anonymised after a set period.
Once the retention period has passed, bdgl deletes or anonymises the information in a secure manner so that no individual can ever be identified from it again.
User Rights
Every user of bdgl has certain rights regarding their own information. We respect these rights and aim to act on them within a reasonable timeframe.
Right to Access
You may ask what information we hold about you and request a copy of it.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted — subject to legal obligations.
Right to Object to Processing
You have the right to object to your information being used for specific purposes.
Right to Data Portability
In certain cases, you may request your information in a structured format.
Right to Withdraw Consent
You may withdraw your consent to the processing of your information at any time.
To exercise any of these rights, email [email protected] or contact us via 24/7 live chat. We will verify your request and take appropriate action.
Protection of Minors
bdgl is strictly an adults-only platform. This site is operated for users aged 21 and above only. We do not knowingly collect information from any minor.
If it comes to our attention that a minor has inadvertently provided their information, we will immediately close that account and securely delete the associated data.
Important: If you believe a minor is using this platform, please contact [email protected] immediately. For ages 21+ only.
About Third-Party Links
When completing a payment through bdgl, you may be directed to the platforms of bKash, Nagad, Rocket, or Upay. These third-party platforms have their own privacy policies, and bdgl is not responsible for information provided on those platforms.
We recommend reading the privacy policy of any third-party platform carefully before using it.
Policy Changes & Updates
bdgl reserves the right to review and update this privacy policy as needed. Changes may be made from time to time due to technological developments, the addition of new services, or changes in law.
For significant changes, we will publish a notice on the site and/or notify you via your registered email. Continuing to use the site after any changes will be considered as your acceptance of the updated policy.
For this reason, we recommend visiting this page regularly.
Have questions about privacy?
If you have questions about any part of this policy or wish to exercise your rights regarding your information, our 24/7 support team is always ready to help.
Support is available in Bengali and English. You can also reach us via live chat.
Learn More
Visit the pages below for more information about bdgl's rules and responsible gaming: